International delivery
Unfortunately international delivery is currently suspended.
We currently delivery to the UK, the UK Islands & Northern Ireland.
Can I collect my order?
If you wish to collect your order instead from CH49 0AB, please send us an email and we can give you instructions on what to do before you place your order.
Can I send my order directly to the recipient?
Yes, of course! We send lots of orders directly to the recipient. We won't include any invoices or receipts.
With all of our cocktail kits and gift sets, you are able to add a sticker to the box if you don't want them to open it straight away, with a date in which they should open it.
You can also add a note to your gift that will be printed on our of our note cards and placed inside the box. This can be done at the cart page.
My shipping address is wrong?
If you have placed an order and have put the incorrect billing address, please contact us immediately.
Please include your order number and the new correct address in which you wish to send the order to. Please also include a new recipient name if you are sending this directly to someone else.
You can contact us by using the Contact Us page, sending an email to info@enchanteddrinks.co.uk or by replying to your order confirmation email.
My order is marked as delivered but I haven't received my item?
If no one is home to accept your parcel when delivery is attempted, Royal mail will occasionally take it back to your local delivery office or deliver it to a neighbour or to a designated safe place.
If your item is marked as delivered but hasn't been received by yourself please do check the areas around of your house and with all your surrounding neighbours and if no avail please visit your local delivery office with the tracking code and address provided on your order.
Royal Mail Postmen can forget to leave calling cards so it is important that you check all the areas above.
My order has been returned to you, can you resend it back to me?
Yes, we can resend your order back to you if it is returned to us.
Please note that redelivery of your order will incur an additional delivery charge to cover the additional postage.
As we are a Royal Mail business customer we are charged for return postage costs, therefore we are unable to reimburse you for the original postage fee, unless we made a mistake with the original postage.
We will not refund any items that haven't been returned to us.
Challenge 25:
Depending on your order, your delivery driver may ask you for suitable identification if they do not believe you look over the age of 25. In which case you will need to present a valid form of ID and a signature for the parcel.
Royal Mail Policy: 'The policy practised by Royal Mail whereby a person is required to be 18 years old or over in order for Royal Mail to deliver an AV Item to that person pursuant to the AV Services, will be challenged to prove their age if that person looks, to the relevant Royal Mail’s staff member, under 25;'
Royal Mail Large Letter 24 | £1.75
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